For heating and air companies
AI receptionist and online presence for HVAC companies
On the hottest and coldest days your phone never stops. Centik answers every call, flags the no-heat and no-cool emergencies, and books the tune-ups in between.
Starter $297/mo, no setup fee. Growth $995/mo + $1,500 setup. 30 days' notice. Compare plans
Your phone is busiest on the hottest and coldest days
The first heat wave of summer and the first hard freeze of winter are when an HVAC shop's phone goes off all day. A family with a dead AC and a newborn. A landlord whose tenant has no heat. A small office where it's 90 degrees by noon. Every one of them wants a time, not a voicemail.
Between those peaks you have the steadier work: spring and fall tune-ups, maintenance plan visits, thermostat and filter questions, and quotes for full system or heat pump replacements. That work keeps your techs busy when the weather is mild, so you want it booked too.
Centik answers, figures out who can't wait, and fills your calendar with the rest.
What the AI asks a caller
A sample call flow. We set the exact questions, urgent-call rules and wording with you during setup, and you approve a recording before it goes live.
- Asks whether the problem is heating or cooling and whether the system runs at all."Thanks for calling. I'm the AI assistant. Is your system blowing any air right now?"
- If you prioritize this way, asks whether anyone in the home is elderly, very young or has a medical need.
- Asks the system's age and type if they know it, and whether they're on your maintenance plan.
- Gets the address and a callback number.
- Urgent: transfers or alerts you based on your rules. Everything else: books a repair visit or tune-up from your open times.
- Emails you a summary so the tech knows what's waiting before they pull up.
Hear it before you buy
You don't have to take our word for it. Here's what you can check for yourself today.
Two plans, both month to month
Starter is one flat monthly price with no setup fee. Growth adds a new website and your Google presence for a one-time setup. Month to month, with 30 days' notice to cancel.
Starter
Every call and every website visitor, answered 24/7.
No setup fee
- Every call answered 24/7, including nights, weekends and holidays
- Website chat or talk on your existing site
- Jobs booked into your calendar while the caller is still on the line
- Detailed messages taken whenever you can't pick up
- An email summary after every call
- Updates and AI agent maintenance
Growth
Your phone, your website and your Google Business Profile, handled.
+ $1,500 one-time setup
- Everything in Starter, plus:
- A new lead-capture website built for your business
- Google Business Profile management
- Google review monitoring with alerts
If your phones are the problem, Starter covers them. If you also want a new website that takes tune-up requests and someone keeping your Google Business Profile current, that's Growth.
Questions HVAC owners ask
Can it prioritize no-heat and no-AC calls?
Yes. You tell us what jumps the line, such as no heat in freezing weather, no cooling in extreme heat or a vulnerable person in the home. Centik asks those questions on every call and transfers or flags the urgent ones to you right away.
Can it book maintenance plan tune-ups?
Yes, on both plans. Centik offers open times from your calendar, so spring and fall tune-ups get booked even while your techs are out on repair calls.
Will it handle questions about replacing a whole system?
It answers the basics you give it, like which brands you install and whether you offer financing, then books an in-home estimate. It won't quote an exact system price unless you tell it to.
Can it answer only after hours?
Yes. You can forward calls to Centik all the time, or only after hours and when your line is busy. You might start with nights and weekends, when the office is closed, and add busy-line overflow later.
Stop losing jobs to voicemail
Book a demo and we'll walk through how your calls would be handled. Or call now. You'll be talking to the product.